Speaking
Talks and workshops for dental, hygiene and denture clinics. Nine topics, three formats, and every session built for the people in the room.
Three formats
1-hour session
The essentials of one topic, and the first steps to take next week.
Best for conventions, study clubs, lunch-and-learns and webinars. In person or online.
2-hour session
The essentials plus practical tools, real examples and discussion.
Best for CE sessions, association meetings and team training. In person or online.
Full-day workshop
Hands-on work on your own clinic's policies, systems or numbers, with time to practise.
Built for one clinic team or a small group, not a crowd of 100. In person.
Topics can be combined, for example privacy in the morning and human rights in the afternoon. Every session comes with learning objectives for CE approval.
Topics
Open a topic to see what it covers, who it is for, the learning objectives, and what a full-day workshop works on.
Privacy and recordkeeping
For Owners, office managers, front-desk and clinical teams.
What it covers
- Which privacy laws apply to your clinic, federal and provincial, in plain language
- Consent, and what patients can see, correct or take with them
- Clinical and financial records: what to record, how to correct an entry, how long to keep it
- Email, texting, photos, cloud software and AI tools: what is safe to use
- Breaches: spotting one, containing it, and when you must report it
- Policies, training and the privacy officer role
Learning objectives
- Identify the privacy laws and college standards that apply to your clinic.
- Apply consent and access rules to everyday requests from patients and third parties.
- Keep complete, correctable records and follow your retention requirements.
- Respond to a privacy breach in the right order: contain, assess, notify and document.
In the full-day workshop
Your team reviews its own consent forms, privacy policy and records practices, and builds a breach response plan.
Recently delivered
A Practical Guide to Demystifying Privacy Legislation, CDHA Independent Practice Connections Café, March 2022 Source
Marketing, including AI
For Owners, office managers and front-desk teams.
What it covers
- Your ideal patient and the message that reaches them
- Your website, Google Business Profile and online reviews
- Social media that is worth the time
- Where AI helps with content, email and review responses, and the human check it needs
- Advertising rules set by your college, and consent for email marketing
- Recall and reactivation: your lapsed patients are your cheapest new patients
- Measuring what works
Learning objectives
- Define your ideal patients and the core message that reaches them.
- Recognize where AI saves time on everyday marketing work.
- Apply a human review step that keeps content accurate and within advertising standards.
- Build a realistic, low-cost marketing plan you can start right away.
In the full-day workshop
Your team defines its ideal patients and message, and builds a 90-day marketing plan with the tools you already have.
Recently delivered
Who's Afraid of AI? Practical Marketing for Denturists, Denturist Association of Alberta conference, September 2026 Source
Getting Found and Growing: Marketing, with Ben Pourani, JDIQ, Montreal, June 2026 Source
Expanding Your Business, CDHA Independent Practice Connections Café, April 2024 Source
HR and culture
For Owners and office managers.
What it covers
- Hiring: job descriptions, interviews and reference checks
- Onboarding that gets new staff productive faster
- Employment standards and the policies every clinic needs
- Performance conversations, feedback and documentation
- Retention: why good people leave and what keeps them
- Culture: values the team can actually act on
Learning objectives
- Build a hiring and onboarding process that fits each role.
- Write and apply clinic policies that meet employment standards.
- Hold performance conversations that are clear, fair and documented.
- Identify what drives turnover in your clinic and act on it.
In the full-day workshop
You review your own hiring, onboarding and policies, and leave with an onboarding checklist and a guide for performance conversations.
Human rights in the clinic
For Owners, office managers and whole clinic teams.
What it covers
- Human rights law in plain language: protected grounds and what counts as discrimination
- Harassment and sexual harassment: prevention policies and training
- The duty to accommodate employees, including disability, religion and family status
- Accommodating patients, including accessibility needs
- Hiring and job ads without discrimination
- Receiving, investigating and documenting a complaint
Learning objectives
- Recognize discrimination and harassment as defined by human rights law.
- Apply the duty to accommodate to requests from staff and patients.
- Put a harassment prevention policy in place and train the team on it.
- Respond to a complaint fairly, promptly and with proper documentation.
In the full-day workshop
Your team reviews its harassment policy and complaint process, and works through real accommodation cases.
Recently delivered
DOMAC full-day program on human rights, MDA Convention, April 2026
Workplace Harassment: What to Do and What to Avoid, with Kathleen Coutts, MDA Convention, April 2023
Dental operations 101
For New owners, office managers, front-desk teams, associates and students.
What it covers
- How a clinic makes money: production, collections and overhead
- Scheduling for capacity: chairs, providers and hours
- Recall and reactivation systems that keep the schedule full
- Insurance and CDCP billing basics
- Front-desk workflows and standard procedures
- The handful of numbers to watch every month
Learning objectives
- Explain how production, collections and overhead drive a clinic's results.
- Match the schedule and recall system to the clinic's real capacity.
- Follow sound billing practices for private insurance and the CDCP.
- Track a short list of monthly numbers and act on them.
In the full-day workshop
Using your clinic's own schedule and numbers, the team finds where capacity is lost and tightens the recall process.
Recently delivered
Operations and Transitions: Run It Better Today, Position It Better for Tomorrow, with Savannah Koran, NLDA Oral Health Convention, June 2026 Source
The Future of PMS: AI + Human, JDIQ, Montreal, June 2026 Source
From Recall Rookie to Black-Belt in 90 Minutes, TODS Meeting, October 2025 Source
Principles Without Which It Is Impossible to Build a Dental Business, OHI-S online CE, 1.25 credits Source
Strategy and leadership
For Owners, partners and office managers.
What it covers
- Purpose and values as working tools, from Responsible Dental Ownership
- Setting goals and turning them into a plan the team owns
- Meetings, accountability and delegation
- Decisions based on numbers, not instinct
- Growing, adding a location, or staying the size you are
- Planning ahead for a transition or sale
Learning objectives
- Define the clinic's purpose and values in terms the team can act on.
- Turn goals into a plan with owners, dates and measures.
- Delegate effectively and hold the team accountable.
- Evaluate growth and transition options using the clinic's own numbers.
In the full-day workshop
Owners and the leadership team agree on purpose, values and a one-year plan with owners and dates.
Conflict resolution
For Whole clinic teams, office managers and owners.
What it covers
- Where conflict comes from in a clinic, and the early signs
- Difficult conversations between colleagues, step by step
- Upset and angry patients: de-escalation at the front desk and chairside
- Turning complaints into recoveries, before they reach the college
- When and how the owner or manager steps in
- Documenting what happened
Learning objectives
- Recognize early signs of conflict in the team and with patients.
- Use a structured approach to a difficult conversation.
- De-escalate an upset patient and recover the relationship.
- Document conflicts and complaints in a fair and useful way.
In the full-day workshop
The team practises difficult conversations and patient de-escalation using situations from your own clinic.
Negotiation
For Owners, partners and office managers.
What it covers
- Preparation: your goals, your limits and your alternatives
- Suppliers, labs and service providers
- Leases and landlords
- Associate and employment agreements, including pay
- Buying or selling a practice
- Communication under pressure: listening, questions and silence
Learning objectives
- Prepare for a negotiation by defining goals, limits and alternatives.
- Apply practical approaches to supplier, lease and employment negotiations.
- Recognize common pressure tactics and respond calmly.
- Close agreements that hold up after the handshake.
In the full-day workshop
Owners prepare a real upcoming negotiation, from goals and limits to the opening offer, and rehearse it.
Financial responsibility
For Owners, partners, office managers and associates thinking about ownership.
What it covers
- Reading the profit and loss statement and the balance sheet
- Overhead: what is normal and where to look first
- Cash flow, budgeting and owner pay
- Fees, insurance and the CDCP, and what they do to the bottom line
- Internal controls that prevent errors and theft
- What makes a clinic valuable, and planning for retirement or a sale
Learning objectives
- Read a clinic's financial statements and spot what needs attention.
- Manage cash flow and set a budget the clinic can follow.
- Put basic internal controls in place to prevent errors and fraud.
- Explain what drives a clinic's value and how to plan for an exit.
In the full-day workshop
Owners and managers work through the clinic's own statements, then set a budget and the internal controls to protect it.
Recently delivered
Building an Exit-Ready Practice, with Savannah Koran, JDIQ, Montreal, June 2026 Source
Where Alex has spoken
In eight provinces so far, with New Brunswick booked for 2027. Engagements with a source link go to the organizer's own page.
Request a date
Tell Alex about the event or your team. He replies from info@alexzlatin.com.
Press kit
Bios, an introduction and logo files organizers can use as they are. For photos, email info@alexzlatin.com.
Bio, 25 words
Alex Zlatin is CEO of Mint Ops, founder of the Dental Office Managers Association of Canada, and author of Responsible Dental Ownership.
Bio, about 100 words
Alex Zlatin is CEO of Mint Ops, a Canadian dental ecosystem company whose five divisions cover software, remote administration, marketing, recruitment and transition consulting for dental, hygiene and denture clinics. He has been in management since 2007 and in Canadian dentistry since moving to Winnipeg in 2012. In 2015 he founded the Dental Office Managers Association of Canada, which he led until 2026. He is the author of Responsible Dental Ownership: Balancing Ethics and Business Through Purpose, and leads talks and workshops for dental teams on privacy, marketing, HR, human rights, operations, leadership and money. He holds an MBA from Edinburgh Business School.
Introduction for the host, 30 seconds
Our next speaker is Alex Zlatin, CEO of Mint Ops, a Canadian company that helps dental, hygiene and denture clinics run as well as they treat. Alex founded the Dental Office Managers Association of Canada and led it for eleven years, and he wrote Responsible Dental Ownership. Please welcome Alex Zlatin.
